T-Mobile in Voorhees Township, NJ Open now

Reviews about T-Mobile

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  October 07, 2019, by Kenyatta Scurry
  If I could give this location "0" stars I would. I came in to pick up a warranty replacement that was ordered by a rep at THIS store after looking at my device. The "manager" Eric, some guy that isn't exactly aging well, examined my phone and told me the phone had water damage, although the indicator behind the battery suggested no such thing! He would not allow me to pick up the warranty replacement that is owed to me! Customer service was friendly but did not resolve my issue. I'll be back!
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  June 15, 2019, by Gene Huang Lee
  I normally do not part reviews but I feel it is my dirty to describe my experience so to caution others. The sales rep, Justin A, lied to me by making false promises and exaggerated the capabilities of T mobile and baiting me to switch from another carrier. After I realized from my bills that things weren't what he promised, I went into the store to address the problem. Keep in mind, I'm based on New York and had to travel to Jersey. He "assured" me that he'll take care of it, and I assumed he would be a man of his word. I was wrong. Weeks go by and there's nothing from him. I began to phone in regularly to all for updates, and he would always provide me with lip service just to get me off the phone. After all, he already made his commission and has no further need to assist. This debacle actually ended up getting dragged for months. I have attempted to contact customer service but they all lead back to having the rep at the store to make the final decision. Justin would not take responsibility for fraudulently selling me their plan nor take accountability for it. I eventually escalated up to the store manager, Steve, who also refused to accept responsibility and essentially told me that there was nothing he can do. I have been lied to and ripped off by these people who only care about the sale they're making and nothing else after that. They hurt the brand image of T mobile and hopefully a senior manager or supervisor will re train them to prevent this from happening to others.